Oojo review

What Oojo is and who it suits

Oojo is an online travel agency for airline tickets, run from Amsterdam by Oojo International B.V. and part of Trevolution Group, which groups the travel businesses of the Dyninno group.^3,6 It sells flights in the United States, Canada and the United Kingdom, and added Germany in December 2024.^6,8 Its 2025 media kit reports about 350,000 website users a month and 349,162 unique tickets issued in 2024.⁶

It suits travelers who compare fares mainly on price and want chat or phone help when plans change. It fits less well if you need a flexible ticket without paying for extras, because changes and refunds run through Oojo and depend on the airline's fare rules.^3,4 This review uses Oojo's terms, help pages and company documents plus Trustpilot, BBB and US Department of Transportation data, checked on 3 November 2026. Oojo's website blocked our server, so some Oojo pages are cited from Internet Archive copies; we did not book a flight.

Key facts

Who runs Oojo

Oojo's terms of use name the website operator as Oojo International B.V., registered in the Netherlands with an address on Rokin in Amsterdam, and describe Oojo as a "platform operator and travel content distributor" for fares from airlines, consolidators and travel agencies.³ Terms revised in October 2023 had named Traveltech Corp of Riga, Latvia, as the operator, with Oojo LLC among its affiliates.¹⁵

Oojo's 2025 media kit lists it among Trevolution brands such as ASAP Tickets, Skylux Travel and Dreamport and gives the group about 4,500 employees and more than 980,000 tickets issued in 2024.⁶ When the group named former Trip.com executive Gulce Karsli-Rozenveld as Oojo's chief executive in September 2024, it called itself the fourth-largest airline ticket consolidator in the US; she was still listed as CEO in January 2026.^7,16

Oojo states no founding year on the pages we could access. The Better Business Bureau lists Oojo.com as a limited liability company, also named OOJO LLC, in San Mateo, California, incorporated in September 2019.¹⁰ Its Trustpilot profile has been claimed since July 2011.⁹

We found no ARC or IATA accreditation published in Oojo's own name. Its terms say a booking creates a contract with a travel provider, such as a consolidator or local travel agent, plus a contract of carriage with the airline, and which purchase terms apply depends on the currency you pay in.³ In early 2024 the footer showed a California Seller of Travel registration number; the April 2026 footer did not.^15,1

How booking works

The search form covers one-way and round-trip flights in economy, premium economy, business and first class.¹ Oojo's terms say prices change constantly, that it cannot promise the prices displayed, and that a fare is only secured once tickets are issued; the help centre adds that a fare can rise if checkout is delayed.^3,4

In the version archived in 2025, checkout ran in four stages: search, passenger details, optional services and payment.¹⁴ Names had to match the passport or ID exactly, because they could not be changed after booking.¹⁴

Tickets are electronic and confirmed by email with a booking reference.³ In the My Trips account you can check baggage and flight details, request a change or cancellation, add seats, meals or special assistance, and download the itinerary.⁴ Phone agents are available too: the group's media kit describes more than 3,000 agents in 12 contact-centre offices in countries including Colombia, India and the Philippines.^4,6

Fees, extras and refunds

Oojo publishes no fee table on the pages we could access and no fixed starting price: as of 3 November 2026 the cost depends on airline, route, date and fare.³ The terms warn that payment fees, service fees, taxes and other charges may apply, and that your card provider may add conversion fees.³

Changes and refunds follow the airline's fare rules. Exchanges and refunds are only possible where the fare allows them and may involve penalties and fare differences; most airlines require cancellation at least 24 hours before departure, and a no-show can mean the ticket value is lost.⁴ Oojo itself makes no refund for delays, cancellations, overbooking or strikes.³ Optional paid extras are advertised next to the search form:¹

The 2025 checkout also showed a separate booking-fee line and warned that a card may be billed in several charges adding up to the total.¹⁴ Compare the final total with the airline's own price and leave out extras you do not need.

Customer service and disputes

Oojo says its travel experts are available 24/7.² The help centre sends customers first to the My Trips account, where they can leave a request or start a live chat that runs around the clock; phone and email are the alternatives.⁴

Problems with the flight itself are to be settled with the travel provider unless Oojo is that provider. Claims against Oojo start with a written notice, followed by 30 days to reach an agreement.³ For consumers outside Europe the terms apply Dutch law and the courts of Amsterdam, as far as local consumer law allows, and exclude class actions where permitted.³

Payment, security and privacy

The site footer shows Visa, Mastercard, American Express and Discover logos, together with Norton, BBB and SSL badges.¹ Oojo's 2025 checkout described extra card checks for some orders: either a small pending charge of under $2 that the cardholder confirms, or a three-way call with the card issuer.¹⁴

Under the privacy policy, the data controller is the website operator while you browse and the travel product provider once you buy, depending on your currency. Data is generally not shared with third parties but may go to associated companies and suppliers where there is a legal basis, and you have rights to access, correct, delete and object.⁵

Ratings and complaints

On 3 November 2026 Trustpilot showed a TrustScore of 4.4 out of 5, rated "Excellent", from 18,615 reviews, 84% of them five-star and 6% one-star.⁹ Oojo invites customers to review it and had replied to all negative reviews, typically within 24 hours.⁹ Its own pages quote higher figures: 4.7 on the about page in April 2026 and 4.8 in the media kit.^2,6 Complaint records, checked the same day:

Recent BBB cases describe paid bookings cancelled because the fare was no longer available, refunds for flights the airline cancelled and a duplicate booking; Oojo replied, for example by refunding a cancelled booking and passing a refund request to the airline without promising approval.¹¹ The DOT counts are not adjusted for sales volume, so they show that complaints exist, not how often they occur per ticket.¹³

How getting started works

Booking a flight on Oojo follows the usual online travel agency pattern, from search to e-ticket:^1,14

1. Search one-way or round-trip flights and choose the cabin class and number of travelers.¹
2. Compare results and open the fare rules: baggage, change and cancellation fees, refundability.⁴
3. Enter passenger details exactly as they appear in the passport or ID, since names cannot be changed after booking.¹⁴
4. Review the optional extras and the total, then pay by card; some orders need extra card verification.^14,1
5. Wait for the confirmation email with your booking reference, then manage the trip in My Trips.^3,4

Prices, terms and availability change and can differ by country or state. Check the current terms on Oojo's own website before you buy.

Pros and cons

Oojo FAQ

Sources

1. Oojo – Homepage (Internet Archive copy, 7 April 2026)
2. Oojo – About us (Internet Archive copy, 7 April 2026)
3. Oojo – Website Terms of Use, last revised 21 August 2024 (Internet Archive copy, 7 April 2026)
4. Oojo – Help Center and FAQ (Internet Archive copy, 7 April 2026)
5. Oojo – Privacy Policy (Internet Archive copy, 30 June 2026)
6. Oojo – Marketing Kit 2025 (PDF)
7. Dyninno – Former Trip.com executive Gulce Karsli-Rozenveld named CEO of Oojo (12 September 2024)
8. Dyninno – Oojo reaches new horizons with its German market launch (3 December 2024)
9. Trustpilot – Oojo International B.V. reviews (checked 3 November 2026)
10. BBB – Oojo.com business profile, San Mateo, California (checked 3 November 2026)
11. BBB – Oojo.com complaints (checked 3 November 2026)
12. BBB – Oojo.com customer reviews (checked 3 November 2026)
13. US Department of Transportation – Air Travel Consumer Report, submission data August–December 2025, Table 4: travel agents (PDF)
14. Oojo – checkout page with extras, fare rules and card verification (Internet Archive copy, 1 April 2025)
15. Oojo – earlier Terms of Use, revised 19 October 2023, with Seller of Travel number in the footer (Internet Archive copy, January 2024)
16. UATP – Speaker biography: Gulce Karsli Rozenveld, CEO, Oojo.com (PDF, January 2026)

This review is general information, not professional advice. It is an editorial assessment based on Oojo's published prices, terms and help pages and on public sources, checked on 3 November 2026. We did not buy or test the service ourselves. Prices, terms and availability change and differ by country or state, so check the current terms before you buy.